Policy Statement
Asset Training is wholly committed to developing and maintaining a culture of Continuous Improvement across the scope of works.
Procedure
Client Satisfaction Surveys
Every student has the right to provide feedback about the services provided by Asset Training. Our quality improvement system provides for identification of opportunities for improvement through the client satisfaction surveys.
Unsolicited Feedback
Any student or employee of the company has the right to provide unsolicited feedback on the courses or operations of the company.
Internal and External Audits
Internal and external audits are conducted to measure performance against internal and external standards.
Management Reviews
Management regularly reviews and refines activities through:
- Monthly senior management meetings
- Annual planning and budget setting
- Individual executive goal setting.
Validation
Validation will be conducted to measure assessment practices and judgements
Involvement in Governance
Asset Training provides the opportunity for staff and students to have input into the operations of the company.
Access and equity
Asset Training is committed to adhering to the access and equity principles. (Reference Access and Equity Policy)
Responsibility
It shall be the responsibility of the Chief Executive Officer to ensure that the requirements of this policy are complied with. The CEO is to ensure this policy continues to comply with relevant state or federal legislation and shall review this policy on a regular basis.
