Payment, Refund & Reissue

Document ID No.:
Authorised by:
Wayne Tonner - Chief Executive Officer
Last Reviewed:
September 19, 2023

Policy Statement

Asset Training acknowledges the requirements under the standards for RTO’s 2015 and has implemented this policy in accordance with the standards.


Course Payment

Full payment is required upfront upon booking via cash, business cheque, credit card or electronic transfer (EFT). If EFT is your preferred method of payment, then a receipt of payment is required by Asset Training as proof of payment.

Fee Protection

Where a prospective learner’s course fees are in excess of $1500, prepaid fees of $1500 is required to secure the booking with the remaining fee amount to be paid on the day of course commencement. Please note this policy is extended to students paying their own tuition fees and not to businesses paying for employee training only.

Course Cancellation

Asset Training retains the right to cancel any training course at its sole discretion. Where a customer cancels training outside of unforeseeable circumstances (i.e. grief, emergency, etc) the following time-frames and charges may apply.

> 14 days’ notice – No Charge.

7 - 13 days’ notice - 30% of invoice payable.

1 - 6 days’ notice - 70% of invoice payable.

< 24 hours’ notice - 100% of invoice payable.

Refund Policy

A refund will be provided under the following circumstances.

·        Where an over payment of a fee has occurred.

·        The course has been postponed or cancelled by Asset Training.

All refund requests must be made in writing and addressed to info@assettraining.com.au

Course Manuals

The Course Fee covers all manuals.

Please note: Asset Training retains all assessments submitted by students. Therefore, if students have submitted their answers in the Workbooks provided they will need to return their Workbooks containing the completed assessment to the trainer for record keeping purposes at the end of the Course.

Document Reissue Fees

A Document/Card Reissue fee will apply in the event that a student requests the reissue of a Certificate, Competency Transcript, or Statement of Attainment issued by Asset Training that they had previously received. The Reissue Fee is $20.00.


It shall be the responsibility of the Chief Executive Officer and Training Centre Manager to ensure that the requirements of this policy arecomplied with. This policy shall be reviewed on a regular basis to ensure thatit continues to comply with relevant state or federal legislation or regulation.