Policies

Payment, Refund & Reissue

Document ID No.:
ATP0009
Authorised by:
Wayne Tonner - Chief Executive Officer
Last Reviewed:
August 2, 2019

Policy Statement

This is the standard payment and refund policy.

 

Procedure

Course payment – Full payment is required upfront upon booking via cash, business cheque,credit card or electronic transfer (EFT). If EFT is your preferred method of payment, then a receipt of payment is required by Asset Training as proof of payment.

 

Course Cancellation

Asset Training retains the right to cancel any training course at its sole discretion. Where a customer cancels training outside of unforeseeable circumstances (i.e. grief, emergency, etc) the following time-frames and charges may apply...

> 14 days notice - No Charge

7 - 13 days notice - 30% of quote payable

1 - 6 days notice - 70% of quote payable

< 24 hours notice - 100% of quote payable

 

Refund Policy

A refund will be provided under the following circumstances;

·        Where an over payment of a fee has occurred.

·        The course has been postponed or cancelled by Asset Training.

All refund requests must be made in writing and addressed to info@assettraining.com.au

 

Course Manuals

The Course Fee covers all manuals.

Please note: Asset Training retains all assessments submitted by students. Therefore, if students have submitted their answers in the Workbooks provided they will need to return their Workbooks containing the completed assessment to the trainer for record keeping purposes at the end of the Course.

 

Additional Fees

Document Reissue Fee - A Document/Card Reissue fee will apply in the event that a student requests the reissue of a Certificate, Competency Transcript, or Statement of Attainment issued by Asset Training that they had previously received. The Reissue Fee is $20.00.

 

Responsibility

It shall be the responsibility of the Chief Executive Officer and the Training Centre Manager to ensure that the requirements of this policy are complied with. The CEO is to ensure this policy continues to comply with relevant state or federal legislation and shall review this policy on a regular basis.